Return Policy and Support
Stillwater Mercantile & Co. Return Policy
We hope your finds bring a little more comfort and joy to everyday life! If something isn’t quite right, follow these steps:
Contact us first: Email: info@stillwatermco.com within 7 calendar days of delivery to request a return. Include your order number, the item you wish to return, and the reason.
Check item eligibility: Items must be unused, unworn, unwashed, and in their original condition, with all tags, labels, and original packaging included.
Wait for return instructions: All returns require approval. We’ll provide the correct return address and any required authorization number. Do not send items to the address on your package without contacting us first.
Follow the shipping deadline: Ship your approved return within 7 calendar days of submitting your return request. Use tracking and keep your receipt.
Return shipping: Customers pay return shipping for eligible change-of-mind returns. If an item arrives damaged, defective, or incorrect, contact us so we can arrange an appropriate solution without return shipping costs to you.
Damaged or incorrect items: Contact us promptly with your order number and clear photos of the item, packaging, and shipping label. Keep the item and packaging until we provide instructions.
Final-sale items: Items identified as final sale before purchase cannot be returned for a change of mind. Beauty products, bodysuits, face masks, intimates, lingerie, swimwear, and jewelry are final sale. Please get in touch with us if one arrives damaged, defective, or incorrect.
Refunds: After we receive and inspect your return, we’ll email you with the outcome. Approved refunds go to your original payment method. Your bank or card provider may take additional time to post the credit.
Original shipping charges: Original shipping charges are not refunded for change-of-mind returns.
Exchanges: We do not offer direct exchanges. Please request an eligible return and place a separate order for your preferred item.
Items from different partners: Our products ship directly from supplier partners, so items in the same order may require separate return packages. Any item-specific return restrictions will be shown before purchase.
Thank you for supporting our small business. We hope you'll never have to use this policy. But if you do, we’re happy to help you through the process!
