Privacy Policy
Stillwater Mercantile & Co. Privacy Policy
Last updated: [10/24/2026]
At Stillwater Mercantile & Co., we value the trust you place in our small business. This policy explains how we collect, use, and share personal information when you visit our website, shop with us, or contact us.
Information We Collect
Depending on how you interact with our store, we may collect:
Contact details: Your name, email address, phone number, and billing and shipping addresses.
Order information: Products purchased, payment status, transaction details, and return or refund requests.
Customer communications: Information you provide when contacting us for help or submitting a review.
Website activity: Your IP address, browser and device information, pages viewed, and interactions with our store, collected through cookies and similar technologies.
Preferences: Marketing subscriptions and shopping preferences you choose to share.
How We Use Your Information
We use personal information to:
Process payments and fulfill, ship, and track orders.
Provide order updates and customer service.
Manage returns, refunds, and other purchase-related requests.
Operate and improve our website and shopping experience.
Detect fraud and protect our customers and business.
Send marketing communications when permitted by law and consistent with your preferences.
Meet legal, tax, accounting, and recordkeeping obligations.
Our Dropshipping Partners
We work with supplier partners who ship products directly to our customers. This helps us reduce inventory and overhead costs so we can offer affordable curated finds.
To fulfill your order, we share relevant information with these partners, such as your name, delivery address, purchased items, and contact details when needed for delivery.
Suppliers and shipping carriers use this information to prepare, deliver, track, and support your order, including handling approved returns.
If your order includes products from different suppliers, more than one fulfillment partner may receive the information needed to ship your items.
Please contact Stillwater Mercantile & Co. directly with questions about your order or how your information is handled.
Shopify and Other Service Providers
Our online store is hosted on Shopify, which provides the platform we use to sell products and manage orders.
Shopify, payment processors, shipping carriers, and apps we use may process personal information to provide their services.
Payment details are handled by the payment provider selected at checkout. Please do not send credit card information by email.
Some services, including optional Shopify consumer features, may also process information under their own privacy policies. Learn more at Shopify’s Privacy Policy.
Cookies, Analytics, and Advertising
Our store uses cookies and similar technologies to support checkout, remember preferences, and help the website function.
Depending on the tools enabled in our store and your privacy choices, we may also use these technologies to measure website activity and support advertising.
Where available, use our cookie banner or privacy controls to manage your preferences. You can also adjust your browser settings, although blocking certain cookies may affect store functionality.
Where applicable law provides a right to opt out of the sale or sharing of personal information or targeted advertising, you may exercise that right through our store’s privacy controls or by contacting us.
Certain advertising-related disclosures may qualify as a “sale” or “sharing” under applicable privacy laws, even when no money is exchanged.
Marketing Choices
You can unsubscribe from promotional emails using the unsubscribe link in those messages.
Unsubscribing from marketing does not stop essential messages about your orders, returns, or customer service requests.
Other Reasons We May Share Information
We may disclose information when necessary to comply with law, respond to valid legal requests, prevent fraud, protect rights and safety, or support a business transfer such as a merger or sale.
Keeping and Protecting Information
We keep personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including meeting legal obligations and resolving disputes.
We use reasonable safeguards to protect personal information. No website, electronic transmission, or storage system can guarantee complete security.
International Processing
Shopify, suppliers, and other service providers may process or store information outside your state or country. Privacy laws in those locations may differ from those where you live. Where required, applicable safeguards will be used for international transfers.
Your Privacy Rights
Depending on where you live, you may have the right to:
Request access to personal information we hold about you.
Request correction or deletion of your information.
Obtain a copy of your information.
Withdraw consent where processing depends on consent.
Opt out of certain advertising-related uses or disclosures.
Appeal a denied request or raise a concern with the appropriate privacy authority, where applicable.
Contact us using the details below to submit a request. We may need to verify your identity before responding. Certain information may need to be retained to meet legal obligations. We will not discriminate against you for exercising applicable privacy rights.
Children’s Privacy
Our store is intended for a general audience and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, please contact us so we can investigate and take appropriate action.
Links to Other Websites
Our website may contain links to other websites or services. Their privacy practices are governed by their own policies, which we encourage you to review.
Changes to This Policy
We may update this policy to reflect changes in our practices, services, or legal requirements. Updates will appear on this page with a revised date, and we will provide additional notice when required.
Contact Us
For privacy questions or requests, contact:
Stillwater Mercantile & Co.
Email: info@Stillwatermco.com
Thank you for supporting our small business and trusting us with a little piece of your everyday life.
